The following trading activities on vehicles will be permitted during Alert Level 4:

  • trade in new and used cars;
  • wholesale trade of new and used cars by OEMs and importers;
  • export and import of all category of cars through national ports of entry under strict guidelines;
  • trade-in purchases, car lease scheme returns and wholesale trading of used cars.

The new directives allows for a slow gradual phased-in for all car sales across the country. During the first phase [from 13 May to 23 May 2020], the following conditions will be observed:

  • all dealerships and used car outlets will operate with up to 30% of employment subject to a maximum of one employee or customer per every nine [9] square metres of floor space [provided that small businesses may operate with a minimum of five employees];
  • the majority of car sales will be done remotely via the internet or eCommerce or telephone. Personal contact will be kept to a minimum and only on appointment under very strict hygiene and social distancing conditions in line with the Regulations;
  • test drives will be conducted on appointment only;
  • home delivery of vehicles with full sanitisation will be mandatory;
    where possible, electronic, or virtual signatures will be used for finance and insurance documentation;

In Phase Two: From 25 May to 06 June 2020, the following conditions will be observed

  • all dealerships and used car outlets will operate with up to 60% of employment;
  • limited customers will be allowed to enter the dealership under very strict hygiene and social distancing conditions in line with the Regulations;
  • remote vehicle sales will continue for those potential customers with access to online services;
  • test drives can be arranged on site by appointment only, and under very strict hygiene conditions including fully sanitised cars;
  • on site pick-ups and deliveries of fully sanitised cars will be allowed under strict hygiene conditions with an option of home delivery of fully sanitised cars, if possible;
  • car auctions for all categories will be conducted online in compliance with the CPA Regulations and limited physical contact will be allowed for viewing prior to the auction under very strict hygiene conditions including fully sanitised cars.

In Phase Three: From 8 June 2020 until Alert Level 4 is Lifted, the following conditions will be
observed:

  • all dealerships and used car outlets will operate with up to 100% of employment;
  • customer on-site contact will be allowed, but kept to a minimum, whilst remote vehicle sales is encouraged;
  • test drives can be arranged on site by appointment only, and under very strict hygiene conditions including fully sanitised cars;
  • on site pick-ups and deliveries of fully sanitised cars will be allowed under strict hygiene conditions with an option of home delivery of fully sanitised cars if possible
  • car auctions for all categories will be conducted online in compliance with the CPA Regulations and limited physical contact will be allowed for viewing prior to the auction under very strict hygiene conditions including fully sanitised cars and limits on the numbers of persons at auctions in order to maintain a distance of at least 1,5m between persons at all times, including when entering or exiting from an auction.

Further Directions in relation to the sale of cars:

All dealerships and used car outlets will ensure limited teams of employees and contractors to access the dealerships to prepare for the start-up in line with COVID-19 risk mitigation measures. They shall implement health and safety measures, including, but not limited to the following:

  1. sanitisation procedures at all sites will be strictly applied to ensure that all work surfaces, equipment, and cars on the floor are disinfected before the dealership is opened, and regularly cleaned during the working period;
  2. maintaining social distancing protocols at all times;
  3. ensuring that all staff and customers wear a cloth face mask or a home-made item that covers the nose and mouth and not allowing any customer access to a dealership, used car outlet or auction without a face mask;
  4. not allowing an employee who is sick or who has COVID-19 symptoms to work;
  5. mandatory screening of all employees when they arrive for work on a daily basis;
  6. mandatory signing of a register by all visitors and customers to all sites; and
  7. not permitting children access to dealerships and used car outlets under Alert Level 4.

Dealer Principals or other persons in charge of dealerships and used car outlets will ensure that ongoing training and guidance on personal hygiene and preventative measures are communicated to all employees on a regular basis. All dealerships and used car outlets shall at all times act in compliance with risk-adjusted measures for occupational health and safety as a prerequisite for operation.

For Emergency Automobile Repairs:

Service Operations: All car maintenance and repairs will be confirmed through appointment only. Unsolicited walk-ins will only be allowed under exceptional and emergency circumstances and a full record of each such instance will be kept in writing at the premises of the business for a period of 3 months after the state of disaster has been lifted. Members of the public will not be allowed, under any circumstances, to enter the workshop environment. These
workspaces will exclusively be reserved for technical and support staff. Car owners are to maintain or service their cars within their own municipal boundaries unless in case of extraordinary circumstances.

The following categories are classified as emergency car repairs for passenger cars [PCs], Light Commercial Vehicles [LCV], Medium Commercial Vehicles [MCV], Heavy Commercial Vehicles [HCV], Extra Heavy Commercial Vehicles [XHCV], inclusive of buses, motorcycles, trailers, caravans, agricultural or any other implement designed or adapted to be drawn by such car:

  • repairs on essential services cars, or on the cars of persons performing essential services;
  • repairs required to restore a car’s safety and roadworthiness to good running condition;
  • routine servicing of cars that is due or overdue in terms of the manufacturer’s recommended service intervals, whether due as a result of –
  1. mileage;
  2. time interval since last service;
  3. recommendation by car on-board computer;
  4. urgent collision repairs; and
  5. specific OEM activated recall or warranty campaigns.

The following categories are not classified as emergency car repairs:

  1. cosmetic repairs, such as minor scratches and dents or cosmetic enhancements; 
  2. voluntary or routine servicing that is not overdue in terms of manufacturer’s service intervals; and
  3. warranty campaigns of a cosmetic nature unless warranty is due to expire within 30 days of the intended repair date.

Parts Supply and Logistics: Aftersales car servicing and parts sales should operate to support regular services and maintenance of cars under Alert Level 4 and to avoid or minimise any mechanical breakdown that might result in permanent damage given continued car usage and mileage increases
during the extended lockdown by ensuring the provision of the necessary parts. In order to achieve this, the following facilities may be reopened under strict trading risk-adjusted measures, hygiene, and social distancing restrictions:

  • auto electricians;
  • tyre fitment centres;
  • windscreen replacement centres;
  • bond stores and parts distribution centres;
  • motor body repairers; and
  • any other related business that can attend to the mentioned repairs.

Support services should operate at the same staggered workforce levels as set out above, except for bond stores and parts distribution centres which shall operate at 50% from Phase One and ramp up thereafter